Service Desk Support Technician Are you a Service Desk Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Service Desk Role? We want to hear from you! As a Service Desk Technician, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA's you will provide thorough investigation to find the root cause of problems. You will help diagnose technical faults with the applications through resolution, within agreed SLA's. We are looking for a Service Desk Technician who has excellent problem solving skills with the ability to understand client problems and the impact it has on a client's activities. There will be a strong customer service focus to your role and communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information and identifying problems effectively, escalating to team leaders and managers where necessary. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values. About CDL CDL are proud to achieve the Top Employer 2019 for the third year running! We are looking for talented people to join us on our journey. CDL has established its position as a market leader in the highly competitive retail insurance sector by consistently creating powerful enterprise software solutions that deliver competitive and innovative advantage to our customers. We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you are always learning from people around you and you feel a part of the success of each project you are involved with.
Internal Vacancies Career development and progression within CDL is celebrated. All our employees, wherever they work are part of the CDL team and we want to keep our talented workforce in the business. If you are looking for a different experience or want to develop your skills in other areas - or are looking to stretch what you do at the moment even more then discuss your plans with your Line Manager during your performance review or one-to-ones.
Business Process Manager We are looking for a high performing Business Process Manager who has experience designing, implementing and managing a Business Process Management System that continually improves operational efficiency. You'll review business processes and the delivery of our products and services to our customers and partners in a cross functional role across all departments. Reporting directly to the executive team, you will report on KPI's and relevant metrics. You'll be a key influencer, promoting a culture of process improvement and possessing strong leadership qualities and commercial awareness. You'll display strong analytical skills and be experienced in using performance data to drive continuous improvement. As we move into the 'new normal', you will ideally have experience of evaluating and managing processes across both co-located and highly distributed teams. About CDL: CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent track record in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on being part of a collaborative, inspiring working environment, with our employees at the heart of our company.
Platform Services Engineer CDLs Cloud Platform is ever evolving and improving. There is lots to do from governance to automation, pipelines and containers with a focus on iteration constant review and improvement. An ideal environment for someone to show initiative, collaboration and a willingness to get involved. We are looking for a professional Platform Services Engineer with the passion and initiative to learn new things. Experience within the IT industry and a good working knowledge of AWS is required. You will have a large amount of autonomy to learn and get involved, a clear and meaningful purpose, the backing to learn all things cloud and improve the CDL cloud platform. You will also have the support and freedom to employ industry-leading engineering practices, with a clear focus on customer needs, internal and external. As a member of the platform team specialising in cloud technology, you will be responsible for delivering and developing capabilities in our platform in order to sustain a high-performance, reliable and scalable cloud platform for our internal and external customers. You will work in the Platform Team supporting application development teams, operations teams, DevOps teams and other business functions by providing the cloud platform, reusable infrastructure as code modules, best practices, guidance around architecture and the cloud in general. You will work with terraform to help develop our cloud platform looking for new ways to automate and include integration tests to provide confidence that with each release the infrastructure will meet the highest quality standards. You will not be afraid to challenge ideas, opinions and to ask questions to help you learn and to avoid pitfalls and inefficient solutions. About CDL: CDL is one of the UK's leading insurance software houses, employing over 600 people at its campus in Stockport. It has a strong track record in the high-volume retail insurance sector. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you and you feel a part of the success of each project you are involved with. **Due to the pandemic - This role will initially be starting in a fully remote capacity until we return to our office campus **