Service Delivery Leader CDL has established its position as a market leader in the highly competitive retail insurance sector by consistently creating powerful software solutions that deliver competitive and innovative advantage to our customers. We've custom-built our own modern, open offices set in our own landscaped campus in Stockport, employing over 600 staff, providing for over 100 internet brands (Asda, Tesco, Money Supermarket, Swinton, AA, and Sainsbury's) to name a few. There's also a subsidised restaurant and a games room. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you and you feel a part of the success of each project you are involved with. What you'll do As Service Delivery Leader you will be expected to manage and support delivery of service to CDL clients. You will work with support teams to meet agreed service levels for Live and UAT by championing and prioritising client support incidents, through to resolution and restoration of service. You will maintain effective and regular communication with clients to provide a high level of professional customer service, via regular conference calls and scheduled site visits. You will be expected to effectively handle client escalations of high impacting incidents. To do this successfully, you will need to gain a good understanding of CDL applications, CDL clients and their business needs. You will be in direct contact with senior internal and external clients, representing CDL on scheduled conference calls, face-to-face meetings and Client Service Reviews. Your responsibilities will include maintaining effective communication with clients at operational and senior management levels. Champion and prioritise client support issues within CDL. Align client service activities with corresponding roles in Commercial departments and Project Management. Schedule regular visits to clients to build and maintain relationships and understand client issues. The service delivery leader will also be responsible for Client Service Improvements working with the teams within Service Management to achieve SLA's. If you have experience in Client Service Management, have successfully delivered client service improvements and have excellent communication skills, we would like to hear from you.

Database Administrator (Cloud, Terraform) CDL is one of the UK's leading insurance software houses, employing over 600 people at its campus in Stockport. It has a consistent track record in the high-volume retail insurance sector, with clients including Ageas Retail, Swinton Insurance, Tesco Bank, iGO4 and John Lewis, to name a few. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you and you feel a part of the success of each project you are involved What you'll do As an Database Administrator, you'll work in a hybrid database environment and be responsible for definition, development, implementation, and operational support for all CDL's databases associated services and technologies. This includes everything from software installations, performance tuning, automating repetitive tasks through to automation and scripting. You'll also be involved in migrating existing development and production services to new infrastructure and Software releases. We're on a drive to migrate database infrastructure into AWS RDS, utilising EC2, and Terraform for automation and you'll play a key part in driving us forward, as well as participating in research & development projects. The dynamic nature of the work will give you the opportunity to acquire new skills whilst collaborating with your peers and wider partners of the business. We operate in an agile environment, and the team takes part in regular sprints making recommendations on operational matters, capacity management and performance issues. You'll be a great teammate and will look to work multi-functionally across development and operations, sharing your knowledge, participating in technical forums within CDL, and supporting yourself to take part in learning and diversifying your skills. Technology Stack: Oracle, PL/SQL, Data Guard, Netapp, AWS RDS, Shell Scripting, EC2, Terraform

Agile Test Analyst Are you passionate about quality and testing software with an Agile mindset? Do you care about 'building the right thing' and 'building the thing right'? Does being part of an innovative culture inspire you? Then we want you! We're looking for an Agile Test Analyst to join our ranks. With a strong collaborative focus and a drive for continuous improvement, you'll be a key part of the Delivery Team as they work to implement features to delight our customers. You'll be an experienced Agile advocate, with a strong testing background and a desire to iterate, innovate, and instigate quality-driven approaches and processes. You'll know all the basic testing techniques and some of the advanced ones too! You'll get to flex your automation skills and perhaps even teach others what you know. This is the perfect opportunity to be a part of meaningful change to our flagship and newer products, and help drive a culture of excellence in everything we do. What you'll do To be involved in the entire Software Delivery Lifecycle To drive an automation approach with the Test Pyramid in mind To prevent the creation of defects in our software To work proactively with the team to instil quality into our products and practices To embed modern testing approaches as a part of a whole-team responsibility for quality To communicate and collaborate effectively in an Agile environment

SQL Server DBA CDL is one of the UK's leading insurance software houses, employing over 600 people at its campus in Stockport. It has a consistent track record in the high-volume retail insurance sector, with clients including Ageas Retail, Swinton Insurance, Tesco Bank, iGO4 and John Lewis, to name a few. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you and you feel a part of the success of each project you are involved Are you passionate about database technologies? Do you get a kick out of automating processes? Do you like working in a team, collaborating whilst acquiring new skills? We're growing and this has created an opportunity for a SQL Server DBA to join us. Our Database Support team are responsible for supporting an array of databases including SQL Server, Oracle and PostgreSQL both On-Premise and in the cloud via Amazon Web Services. We provide support for internal systems, back office functions and customer facing services and provide active monitoring for all rote to live environments. The existing team is 9 strong and collaborates to work on various types of initiatives from migrating databases to delivering projects and providing consultancy to the database team's internal and external customers. What you'll do As a SQL Server DBA, you'll work in a hybrid database environment and be responsible for the management and effective day to day running of the SQL Server database environments. The databases supported by the team include SQL Server, Oracle, and PostgreSQL. You'll monitor database performance, performance tune and optimise where required, archive data, document database architectures, processes, policies and procedures and ensure these are kept up to date. Using your strong databases administration skills, you'll migrate existing development and production services to new infrastructure and upgrade to new software releases. The varied nature of the work will give you the opportunity to acquire new skills whilst collaborating with your peers and wider partners of the business. We operate in an agile environment and the team takes part in regular sprints and also make recommendations on operational matters, capacity management and performance issues. You'll be a great teammate and will aspire to work multi-functionally sharing your knowledge and drive your learning to diversify your skills.