Product Owner CDL is one of the UK's leading software development houses, employing over 600 people at its campus in Stockport. It has a consistent track record in the high-volume retail insurance sector. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We pride ourselves on being part of a collaborative, inspiring working environment, with our employees at the heart of our company.
Platform Engineer Are you a Platform Engineer who enjoys working with the latest technologies in a fast paced, challenging environment? Do you have a talent for troubleshooting problems, delivering new and innovative solutions, a desire to learn and develop yourself whilst supporting others? We are looking for a Platform Engineer to support our flag ship Strata applications and components. You'll build, deploy and support environments and applications. We are a fast-paced operations team, responsible for building, configuring, monitoring and supporting solutions from development through to production. Automation is key to everything we do and we're looking for individuals to help us deliver this, you will use tools such as Puppet, Vagrant, Jenkins, Kubernetes and Elastic for a start. You'll be working alongside developers to help maintain a smooth delivery pipeline, project managers to deliver innovative solutions and service management to ensure solutions meet our clients expectations. You'll be involved in: Developing, enhancing and supporting our cloud solutions, ensuring our cloud solutions are robust enough to be destroyed and re-built overnight without anyone noticing. Developing, enhancing and supporting our on-prem and self-hosted solutions, providing seamless service. Supporting LIVE clients with the aim to resolve issues as promptly as possible but with an eye on making things better. Using Elastic you will monitor platforms to ensure we have as much information available as early as possible. Supporting clients out of hours with Severity 1 issues and play your part in delivering upgrades throughout the night About us: CDL is one of the UK's leading insurance software houses, employing over 600 people at its campus in Stockport. It has a strong track record in the high volume retail insurance sector, with clients including Ageas Retail, Swinton Insurance, Tesco Bank, iGO4 and John Lewis, to name a few. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you and you feel a part of the success of each project you are involved with.
Service Desk Technician - 2nd Line Are you a Service Desk Technician who enjoys solving problems? Do you have excellent customer service skills and are looking for a move into an IT Service Desk Role? We want to hear from you! As a Service Desk Technician - 2nd Line, the key focus to your role will be to resolve CDL application and product incidents, reported by clients. Working to agreed SLA's you will provide thorough investigation to find the root cause of problems. You will help diagnose 2nd line technical faults with the applications through resolution, within agreed SLA's. We are looking for a Service Desk Technician who has excellent problem solving skills with the ability to understand client problems and the impact it has on a client's activities. There will be a strong customer service focus to your role and communication skills are essential, ensuring you are building and maintaining excellent customer relationships. You will be responsible for assisting with incident and problem escalation, analysing information and identifying problems effectively, resolving 2nd line issues and escalating to team leaders and managers where necessary. You will keep up to date with technology, be motivated in your own personal development, including setting goals and objectives aligned with the business values. About CDL CDL are proud to achieve the Top Employer 2019 for the third year running! We are looking for talented people to join us on our journey. CDL has established its position as a market leader in the highly competitive retail insurance sector by consistently creating powerful enterprise software solutions that deliver competitive and innovative advantage to our customers. We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you are always learning from people around you and you feel a part of the success of each project you are involved with.
Agile QA What you'll do Are you passionate about quality and testing software with an Agile mindset? Do you care about 'building the right thing' and 'building the thing right'? Does being part of an innovative culture inspire you? Then we want you! We're looking for an Agile QA to join our ranks. With a strong collaborative focus and a drive for continuous improvement, you'll be a key part of the Delivery Team as they work to implement features to delight our customers. You'll be an experienced Agile advocate, with a strong testing background and a desire to iterate, innovate, and instigate quality-driven approaches and processes. You'll know all the basic testing techniques and some of the advanced ones too! You'll get to flex your automation skills and perhaps even teach others what you know. This is the perfect opportunity to be a part of meaningful change to our flagship and newer products, and help drive a culture of excellence in everything we do. THE ROLE This is a position which provides the opportunity to influence the quality of our software, with a strong focus on supporting delivery of changes for products, projects and improvements for our customers. You will be comfortable working as a self-starting individual, but have a predominantly collaborative approach to implement and influence positive change in people and processes. With proven expertise and experience in Agile, Quality, and Testing, you will cultivate and strive for a continuous improvement culture and demonstrate a true left-shifted, whole team approach to Quality. You will not be happy with the status quo and will strive passionately to challenge, advance, and refine our collective successes and our people. You will actively advocate for quality being everyone's responsibility, and embed better practices, with a strong 'Test Pyramid' automation focus. Your consideration of quality extends beyond functional behaviour, encompassing non-functional capability such as performance and security. You will be technically competent; able to direct and contribute from a demonstrable position of knowledge. Your pastoral responsibilities will include cultivating an enjoyable, enthusiastic working environment, and to embody CDL's values and be an ambassador for the company both internally and externally.