Technical Author CDL is a well-established software house specialising in the retail insurance sector. We have a 40-year track record of innovation and success, with more than 100 major online brands such as Swinton, John Lewis and Tesco Bank trusting us to deliver their insurance services. We are proud of our long history and privately owned status, which make for a strong sense of identity and community within our team. Our purpose-built new campus in Stockport houses over 600 staff and boasts facilities such as a subsidised restaurant and games room. We're growing and evolving. We use Scrum as the foundation of our development approach (scaled to around 10 teams on our larger products) and we aim to be a truly agile business, built around collaborative, empowered, and customer-focussed teams. We have a balance of established products and new developments, including complex enterprise systems as well as end user web portals and apps, and our 'open to all' dedicated incubator has already generated ground-breaking ideas that will help to change the insurance sector. What you'll do You will be joining our Development department as a Technical Author, using a continuous delivery process to provide value to our customers as part of our Technical Author team. You will play a major part in helping our customers to make best use of product enhancements, working with our delivery squads to make technical concepts easy for users to understand. You will be a champion for customer documentation and information needs in software and service development, and committed to process improvement, skills acquisition, and mentoring. This is a creative and challenging role which demands resourcefulness, visionary thinking, initiative, and superb networking skills. If this sounds like you, then we would love to hear from you!

Linux Engineer CDL is one of the UK's leading insurance software houses, employing over 600 people at its campus in Stockport. It has a strong track record in the high volume retail insurance sector, with clients including Ageas Retail, Swinton Insurance, Tesco Bank, iGO4 and John Lewis, to name a few. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. There is also a subsidised restaurant and a games room. We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you are always learning from people around you and you feel a part of the success of each project you are involved with. What you will do The Web Services Team are responsible for hosting, service management, building live services on the Amazon Cloud, providing services to insurance, financial services, aggregators such as MoneysuperMarket, Confuse.com, uSwitch, Co-Op, Tesco Bank, supporting 600+ servers, and over 100 websites. We are always looking for new ways of working, using innovative technologies, to build solutions. There is an emphasis on automation (Terraform) to help us in building, changing, and versioning infrastructure, Containerisation (Docker) ensuring consistency across multiple development and release cycles, standardising our environments, so this role gives a chance to build on, or learn fresh, modern software deployment techniques. As a Systems Engineer, you will help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical services and ensuring the highest levels of availability, performance and security. You will Install, configure (Puppet), test, deploy (AWS), monitor (Grafana, ELK Stack), and maintain Linux operating systems, application software and system management tools. We are looking for enthusiastic individuals, who have a thirst for learning new technologies. We will aid your development through relevant industry certifications, keeping you challenged and motivated. This is an autonomous role with a real chance to make your voice heard, so if you are ready to work cohesively with a team of like minded individuals, get on board. Technology Stack: Linux, Redhat, Centos, AWS, DevOps, ElasticSearch, Docker, LAMP, Bash, Amazon Web Services, Terraform, Grafana, Dynatrace, Puppet

Solution Architect - Technology CDL is one of the UK's leading insurance software houses, employing over 600 people at its campus in Stockport. It has a strong track record in the high volume retail insurance sector, with clients including Ageas Retail, Swinton Insurance, Tesco Bank, iGO4 and John Lewis, to name a few. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. There is also a subsidised restaurant and a games room. We have built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you are always learning from people around you and you feel a part of the success of each project you are involved with. What you'll do CDL have an opportunity for a proven Solutions Architect to assist with reviewing and deciding on technical options or approaches, solutions design, product feature reviews and creating technical documentation. The successful candidate will also provide pre-sales advice and guidance to clients for solutions architectural design and integrations to meet business requirements. Lead research and design activities to evaluate and integrate new and alternative technologies into CDL products and services. Provide input to product design and review process to ensure scalability and manageability of CDL products. Work Management - Maintain personal work allocation within agreed service levels Technical Consultancy - Identify client business requirements and propose and design solutions to meet these Solution Architecture Development - Provide direct input to CDL design, development and product review processes Research and Development - Propose, develop and report on new technology and platform evaluation Client Liaison - Attend customer meetings to provide technical solution design and consultancy support to Relationship Managers Client Support - Provide solution specification, installation, integration and documentation support for client and CDL systems Skills Transfer - Provide training and documentation for Technology staff to develop CDL solution build and maintenance skills Commercial - Maintain an awareness of client and organisational requirements Communication - Ensure appropriate lines of communication are established with client representatives and Relationship Managers

Service Delivery Leader CDL has established its position as a market leader in the highly competitive retail insurance sector by consistently creating powerful software solutions that deliver competitive and innovative advantage to our customers. We've custom-built our own modern, open offices set in our own landscaped campus in Stockport, employing over 600 staff, providing for over 100 internet brands (Asda, Tesco, Money Supermarket, Swinton, AA, and Sainsbury's) to name a few. There's also a subsidised restaurant and a games room. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you and you feel a part of the success of each project you are involved with. What you'll do As Service Delivery Leader you will be expected to manage and support delivery of service to CDL clients. You will work with support teams to meet agreed service levels for Live and UAT by championing and prioritising client support incidents, through to resolution and restoration of service. You will maintain effective and regular communication with clients to provide a high level of professional customer service, via regular conference calls and scheduled site visits. You will be expected to effectively handle client escalations of high impacting incidents. To do this successfully, you will need to gain a good understanding of CDL applications, CDL clients and their business needs. You will be in direct contact with senior internal and external clients, representing CDL on scheduled conference calls, face-to-face meetings and Client Service Reviews. Your responsibilities will include maintaining effective communication with clients at operational and senior management levels. Champion and prioritise client support issues within CDL. Align client service activities with corresponding roles in Commercial departments and Project Management. Schedule regular visits to clients to build and maintain relationships and understand client issues. The service delivery leader will also be responsible for Client Service Improvements working with the teams within Service Management to achieve SLA's. If you have experience in Client Service Management, have successfully delivered client service improvements and have excellent communication skills, we would like to hear from you.