Service Delivery Leader CDL has established its position as a market leader in the highly competitive retail insurance sector by consistently creating powerful software solutions that deliver competitive and innovative advantage to our customers. We've custom-built our own modern, open offices set in our own landscaped campus in Stockport, employing over 600 staff, providing for over 100 internet brands (Asda, Tesco, Money Supermarket, Swinton, AA, and Sainsbury's) to name a few. There's also a subsidised restaurant and a games room. We've built a collaborative and creative culture where we employ agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you and you feel a part of the success of each project you are involved with. What you'll do As Service Delivery Leader you will be expected to manage and support delivery of service to CDL clients. You will work with support teams to meet agreed service levels for Live and UAT by championing and prioritising client support incidents, through to resolution and restoration of service. You will maintain effective and regular communication with clients to provide a high level of professional customer service, via regular conference calls and scheduled site visits. You will be expected to effectively handle client escalations of high impacting incidents. To do this successfully, you will need to gain a good understanding of CDL applications, CDL clients and their business needs. You will be in direct contact with senior internal and external clients, representing CDL on scheduled conference calls, face-to-face meetings and Client Service Reviews. Your responsibilities will include maintaining effective communication with clients at operational and senior management levels. Champion and prioritise client support issues within CDL. Align client service activities with corresponding roles in Commercial departments and Project Management. Schedule regular visits to clients to build and maintain relationships and understand client issues. The service delivery leader will also be responsible for Client Service Improvements working with the teams within Service Management to achieve SLA's. If you have experience in Client Service Management, have successfully delivered client service improvements and have excellent communication skills, we would like to hear from you.
Agile Automation Test Specialist CDL is one of the UK's leading insurance software houses, employing over 600 people at its campus in Stockport. It has a strong track record in the high-volume retail insurance sector, with clients including Ageas Retail, Swinton Insurance, Tesco Bank, iGO4 and John Lewis, to name a few. CDL has spearheaded developments in the aggregator, web and telematics space, including connected home, enrichment and self-service solutions. As a result, the company's robust and innovative technologies have enabled its customers to thrive in the highly competitive UK insurance marketplace. We've built a collaborative and creative culture where we employ Agile techniques to deliver our pace-setting applications. We like to work in small, focused groups so you're always learning from people around you and you feel a part of the success of each project you are involved with. Are you passionate about quality and testing software with an Agile mindset? Do you care about 'building the right thing' and 'building the thing right'? Does being part of an innovative culture inspire you? Are you an automation rock star? Then we want you! We're looking for an Agile Automated Test Specialist to join our ranks. With a strong collaborative focus and a drive for continuous improvement, you'll play a key part in driving the implementation of strategic automation initiatives which enable better practices for our Delivery Teams to develop features that delight our customers. You'll be an experienced Agile advocate, with a strong testing background and a desire to iterate, innovate, and instigate quality-driven approaches and processes. You'll have a breadth of knowledge in all basic testing techniques, with depth and specialism in automation and in one or more other advanced areas too! You'll be an inspiring teacher, coaching and mentoring others to improve their automation skills and acting as a role model to develop the stars of tomorrow. This is the perfect opportunity to be a part of meaningful change to our flagship and newer products, and help drive a culture of excellence in everything we do. THE ROLE This is a position of influence, with a strong focus on delivery of key automation initiatives and improvements to drive a Quality culture in Testing roles and beyond. You will be comfortable working as a self-starting individual, but have a predominantly collaborative approach to implement and influence positive change in people and processes. With proven expertise and experience in Agile, Quality, and Testing, you will cultivate and strive for a continuous improvement culture and demonstrate a true left-shifted, whole team approach to Quality. As a champion of the Testing Vision and Automation Strategy, you will provide everyday role modelling for other individuals; motivating, mentoring and helping others to develop their automation skills and to aspire to better themselves. You will not be happy with the status quo and will strive passionately to challenge, advance, and refine our collective successes and our people. You will actively advocate for quality being everyone's responsibility, and embed better automation practices, with a strong 'Test Pyramid' focus as well as a collaborative, cross-functional approach. Your consideration of quality extends beyond functional behaviour, encompassing non-functional capability such as performance and security. You will be technically competent; able to direct and contribute from a demonstrable position of knowledge. You will embody CDL's values and be an ambassador for the company both internally and externally, with an active presence in the Testing community which in turn enables you to feed industry advances into our everyday working. What you'll do Collaborative contribution to complex software deliveries and projects, including devising the approach to embed Quality and automated tests from the outset Support teams in the setup and configuration of automated tests in Continuous Delivery pipelines Leadership of other roles in matters of Automation, Agile, Quality and Testing Coaching, training, and mentoring of other roles in automation approach and skills Act as a role model and inspiration for all testing roles Hands-on automated testing activity, including assisting with the creation of stubs, mocks, and drivers Close collaboration with counterparts in other teams/departments to deliver common goals Implementation of key automation initiatives, and support of other key initiatives required, to deliver the Testing Vision Contribute to the shape and focus of the Automation Strategy Evangelism and promotion of the Vision and Automation Strategy to other departments and roles Support a customer-minded focus to our delivery approach, including understanding and advocating our customers' wants and needs Liaise with customers to foster strong collaborative partnerships and provide a degree of consulting/advice for their approaches when required An established active profile (or willingness to build an active profile) in the wider/external Testing community Act as an ambassador of CDL and CDL's values both internally and externally Cultivate an enjoyable, enthusiastic, and fun working culture To be involved in the entire Software Delivery Lifecycle To prevent the creation of defects in our software To work proactively to instil quality into our products and practices To embed modern testing and automation approaches as a part of a whole-team responsibility for quality To communicate and collaborate effectively in an Agile environment To drive an automation approach with the Test Pyramid in mind
Principal Software Engineer CDL is a well-established software house specialising in the retail insurance sector. We have a 40-year track record of innovation and success, with more than 100 major online brands such as Swinton, AA and Tesco Bank trusting us to deliver their insurance services. We are proud of our long history and privately owned status, which make for a strong sense of identity and community within our team. Our purpose-built new campus in Stockport houses over 600 staff and boasts facilities such as a subsidised restaurant and games room. We're growing and evolving. We use Scrum as the foundation of our development approach (scaled to around 10 teams on our larger products) and we aim to be a truly agile business, built around collaborative, empowered, and customer-focussed teams. We have a balance of established products and new developments, including complex enterprise systems as well as end user web portals and apps, and our 'open to all' dedicated incubator has already generated ground-breaking ideas that will help to change the insurance sector. You will be working within our Software Engineering department as a Principal Developer working with our cross-functional delivery squads utilising agile frameworks to deliver value to our customers. You'll be a key enabler for the department, driving the technical and development direction and implementing the target architectural designs throughout CDL. We encourage innovation and agility and look to embrace the latest technologies to provide ever increasing business benefits to our customers in the UK and beyond. You'll work closely with our Software Architect to ensure our products are developed the right way, delivering high quality software to meet customer and commercial needs in accordance with defined standards, CDL's architectural pillars, good practice and agreed deadlines, helping CDL deliver an exceptional customer experience. This will occasionally involve working outside the normal working day. You will be an ambassador for CDL, bringing new ideas into the teams and sharing knowledge internally and externally. There is opportunity to lead research and design activities in order to identify new and alternative technology solutions into the CDL products and services to meet business requirements in line with our strategy.