CDL Business Continuity
17th March 2020In light of the recent developments around the COVID-19 novel coronavirus outbreak, including the UK government’s transition from the ‘contain’ phase to the ‘delay’ phase of the national response plan, CDL has formally invoked its Business Continuity Plan to support the ongoing health and safety of its teams, customers and surrounding communities.
Effective from Monday 16th March, this action follows the latest guidance from the World Health Organisation and Center for Disease Control & Prevention to support the worldwide efforts to stop the spread of the virus and protect all members of the CDL business community.
Home working has been introduced for the majority of people across the business, having been phased in during preparations for this stage, and business travel had already been stopped.
CDL Commercial Director, Nigel Phillips, said: "As a trusted technology partner, we are confident that our robust, internationally accredited systems will ensure our customers continue to operate without interruption at this time. We will continue to deliver on our service level agreements and do not anticipate that there will be a reduction in our ability to support live services.
"We are communicating regularly with our customers, through formal updates and our usual channels of customer relationship management, service support and consultancy, to keep them abreast of our business continuity planning and to support with their digital strategies at this time. Our ethos is very much around powerful partnerships and these relationships stand us all in good stead at times of heightened pressure and anxiety."