web

CDL offers industry-leading web solutions, including full online self-service. From a secure portal, policyholders can access their documents and adjust existing policies, or add new policies for other lines of business. With built-in one-click purchase, a change of vehicle can be completed within 30 seconds.

The most challenging of corporate guidelines can be applied to standard or bespoke customer journeys, which may be quickly white-labelled as many times as required for affinity brands and partners.

Enhanced data lookup services help reduce the overall question sets, while smart pre-population and input cleansing processes reduce customer drop-out rates.

Sites may be tailored to suit customers' specific requirements including bundle-based upsell offerings or bronze, silver or gold style products.

key features

Online self-service portal including:

•    Adding new business
•    Online documents
•    Mid-term adjustments
•    Renewal acceptances
•    Ask a question

Ease of use:

Intelligent, self-adjusting question set

Full automated wrap-up with no operator intervention

Business rule integration to control customer journey by segment or profile

Full dynamic optional extra and instalment offering support

Intelligent lookups:

Super vehicle lookup - populates all vehicle information

Full postcode lookup

Ease of payment:

One-click purchase

Integrated online payment authorisation

key benefits

High quote completion ratios - over 80%

Increased upsell and cross sell

Reduced call centre administration overhead with self service

key facts

360 published web applications

8.1 million quotes per day

9 billion quote results per annum

87 supported brands

178 online payment solutions

Online payment totalling 200 million GBP

2 data centres

17 hosted broker websites