CDL offers industry-leading web solutions, including full online self-service. From a secure portal, policyholders can access their documents and adjust existing policies, or add new policies for other lines of business. With built-in one-click purchase, a change of vehicle can be completed within 30 seconds.
The most challenging of corporate guidelines can be applied to standard or bespoke customer journeys, which may be quickly white-labelled as many times as required for affinity brands and partners.
Enhanced data lookup services help reduce the overall question sets, while smart pre-population and input cleansing processes reduce customer drop-out rates.
Sites may be tailored to suit customers' specific requirements including bundle-based upsell offerings or bronze, silver or gold style products.
Online self-service portal including:
• Adding new business
• Online documents
• Mid-term adjustments
• Renewal acceptances
• Ask a question
Ease of use:
Intelligent, self-adjusting question set
Full automated wrap-up with no operator intervention
Business rule integration to control customer journey by segment or profile
Full dynamic optional extra and instalment offering support
Super vehicle lookup - populates all vehicle information
Full postcode lookup
Ease of payment:
Integrated online payment authorisation
High quote completion ratios - over 80%
Increased upsell and cross sell
Reduced call centre administration overhead with self service
360 published web applications
8.1 million quotes per day
9 billion quote results per annum
87 supported brands
178 online payment solutions
Online payment totalling 200 million GBP
2 data centres
17 hosted broker websites