administration solutions 

CDL administration systems are designed for high volume retail insurance operations. They are proven, high performance solutions for large scale operations, supporting multiple channels, branches, brands, sub-agents and affinities from a single deployment.

Creating a strong web presence through aggregators or direct marketing is critical to modern business, and CDL solutions are built with this in mind: quotations produced from any channel are immediately available to buy online or via the call centre. Our solutions also offer market leading online self-service capabilities, so that policy holders can complete over 75% of administration tasks themselves without the need for any call centre interaction.

Operational efficiency is a key consideration when choosing a solution, and CDL's workflow and task management allows automation of day-to-day tasks, freeing up operators to be redeployed elsewhere.

Solutions can be deployed in-house or hosted by CDL as a Managed Service Provider in our dedicated in-house data centres.

key features

bespoke implementation:

Highly configurable packaged solution, designed, built and supported in the UK entirely by CDL

Readily scalable, high performance hosting which is accessible via the web anytime, anywhere

Flexible facilities for applying optional extras

process efficiency:

Single database view to accommodate call centre, web and aggregator business

All documentation produced in PDF format for electronic delivery

Task-based workflow management for process automation

Comprehensive operator skillset management with full audit of activity

flexible payment functionality:

Net rates, negative commissions, credit card fees are all catered for

Integrated online card payment processing and funding facilities including premium finance and BACS

key benefits

Industry-leading operational efficiency, delivering in excess of 2,000 policies per user

Designed for multi-brand, high volume retail operations

Constantly evolving packaged solution, delivering regular updates

Configurable toolsets to automatically maximise earnings

Market-leading architecture

key facts

Highly configurable solution

Industrial strength

Designed to handle full aggregator volumes

Full audit trail

In-built business intelligence