the challenge
Ageas Retail was looking for a strategic IT partner that understood its business challenges and could support its new business strategy: to increase efficiency and power growth. Having grown through extensive acquisitions, it had inherited a number of IT systems and wanted to consolidate all brands onto a single solution. Quality, service, and delivery were key, and Ageas Retail was looking for an agile partner to deliver enhancements quickly and to a high quality.
the challenge
Ageas Retail was looking for a strategic IT partner that understood its business challenges and could support its new business strategy: to increase efficiency and power growth. Having grown through extensive acquisitions, it had inherited a number of IT systems and wanted to consolidate all brands onto a single solution. Quality, service, and delivery were key, and Ageas Retail was looking for an agile partner to deliver enhancements quickly and to a high quality.
key issues
  • Six IT systems; a mix of legacy systems
  • Inconsistent experience across brands and time needed to deliver products to market
  • Online self-service non-existent
  • Primarily paper documentation
  • No clear software upgrade path
key issues
  • Six IT systems; a mix of legacy systems
  • Inconsistent experience across brands and time needed to deliver products to market
  • Online self-service non-existent
  • Primarily paper documentation
  • No clear software upgrade path
the solution
Ageas Retail entered into a strategic partnership with CDL, resulting in a two-year programme to migrate 2.5 million customers across all of their brands onto CDL Strata. The CDL solution focused on a robust, flexible and highly scalable platform for a multi-brand, multi-site business. Not only did CDL Strata improve operational efficiency, it provided multiple benefits to the consumer experience, including access to Strata's online self-service portal.
the solution
Ageas Retail entered into a strategic partnership with CDL, resulting in a two-year programme to migrate 2.5 million customers across all of their brands onto CDL Strata. The CDL solution focused on a robust, flexible and highly scalable platform for a multi-brand, multi-site business. Not only did CDL Strata improve operational efficiency, it provided multiple benefits to the consumer experience, including access to Strata's online self-service portal.
the benefits
  • 97% of new customers sign up to the Strata self-service portal
  • Interactive websites with shorter question sets and faster quotation journey
  • Access to better rates through availability of products on price comparison sites
  • Smooth project roll-out with implementation completed to schedule and to budget
  • Strong partnership developed with CDL's tech capability supporting Ageas Retail's affinities proposition.
the benefits
  • 97% of new customers sign up to the Strata self-service portal
  • Interactive websites with shorter question sets and faster quotation journey
  • Access to better rates through availability of products on price comparison sites
  • Smooth project roll-out with implementation completed to schedule and to budget
  • Strong partnership developed with CDL's tech capability supporting Ageas Retail's affinities proposition.