Products > Case Studies > TEn Insurance
The commercial lines ‘broker network’ TEn Insurance Services implemented CDL Strata as an application service provider (ASP) solution. The deployment offers a function-rich software platform to its members over the internet, thereby allowing smaller brokers to outsource their back-office functions, as well as their IT.
Using the ASP model means that a broadband connection is all brokers need to be able to access the system. Crucially for TEn, the system allows the ‘network’ to operate a single Oracle database, while at the same time offering differentiated and configurable user access.
TEn is using Strata to support its business model, which sees it operate effectively as a national broker from a back-office point of view, thereby offering central and regional support to ‘appointed representatives’ across the country. Individual appointed representatives will know who else is in the system, but may not access any data that is not their own; whereas TEn is able to work with all information needed to assist with the broking process, and in other areas, such as reconciliation of accounts.
TEn director, Malcolm Lee, explained: “Strata enables us to assist small brokers by harnessing technologies previously considered to pose a threat to this part of this sector: namely the internet for cost effective connectivity, and a new commercial insurance application with a heritage clearly derived from CDL’s call centre experience; it’s quite ironic really.”
Lee concludes: “The system is also attractive in coming from an established provider with a proven track record of effective and efficient broker solutions.”