Woman in call centre

News > 4 May 2006

Rossborough channels personal lines business through CDL

Rossborough Group, the Jersey based high street broker for both personal and commercial lines insurance, is moving all of its personal lines business to insurance software house CDL.

With 20 users already live at the Broker’s Southampton Office, CDL will now work with the broker to roll the CDL Classic system out across all of Rossborough’s five branches in Jersey, Guernsey, Southampton, Portsmouth and the Isle of Man. The system will cover their whole range of personal lines products including, private car, goods vehicle, motorcycle, home, travel and breakdown insurance.

Commenting on the application, Rob Hewlett, personal lines director at Rossborough, said: “We are a traditional high street broker with our business split 50-50 between personal and commercial lines. We are the market leading broker in the Channel Islands and are now embarking on a programme of expansion into the UK. We needed to change our IT system and it was vital that we have a robust and scalable IT platform to support further expansion. CDL Classic was the obvious solution.

“We have also incorporated CDL’s DocStore and FileStore document management systems into our working practices and our staff have been very quick to get to grips with the new system. CDL provided some thorough training at a senior level and we have created a specific post internally to train the rest of our staff in CDL Classic.”

Commenting on the partnership, Rick Slater, general manager of CDL said: “The fact that we continue to see large operations such as Rossborough implement CDL Classic demonstrates its strength as a broking system. We will continue to work with brokers for which CDL Classic is the right solution for their business.”

back